Job Description

Location: Business Bay, Dubai

About the Role

Be the first point of contact for our VIP clientele. You will manage bookings, coordinate stylists’ schedules, and ensure a seamless luxury reception experience.

Key Responsibilities

Manage phone/WhatsApp/online bookings and daily schedule

Greet clients, handle check-in/out, and process payments

Coordinate with stylists to minimize wait times and maximize utilization

Maintain reception hygiene, display, and product stock at front desk

Handle client queries, feedback logs, and after-care follow-ups

Update CRM records and support basic reporting for management

Requirements

2+ years in reception/FOH within luxury salons, spas, or 5-star hotels

Fluent in English (Arabic or Russian is an advantage)

Strong communication, multitasking, and problem-solving skills

Experience with salon software/booking systems and POS

Impeccable grooming and discretion with VIP guests

Benefits

Visa and medical insurance provided

Market-competitive salary + performance incentives

Paid annual leave and ongoing training

Professional, multicultural luxury environment

Benefits found in job post

Medical insurance