Job Description

Job Description:

Via Medica International Healthcare is looking for a highly professional and presentable Receptionist/patient care coordinator to join our team. We seek candidates with a strong customer service orientation. You will manage patient appointments, inquiries and support the smooth daily operations of the industrial site clinic in Western Region – Abu Dhbai.

Role and Responsibilities:

• Support care delivery to patients – Communicate and provide resources to patient and caregivers about patient’s conditions and treatment requirements – Recognize and appropriately manage challenging behaviors of patient and caregivers – Liaise and follow through with patients and all health and social care providers to keep everyone informed and updated
• Organize patient information for efficient data transfer to relevant internal staff and external providers – Receive and collate information from new, existing and transfer patients – Liaise with other providers to ensure patients at risk are monitored adequately – Conduct checks on data input to ensure quality and consistency
• Generate reports for population health management
• Coordinate among multidisciplinary teams in the provider’s setting – Liaise with clinical and non-clinical staff for effective patient management – Organize and manage minutes of internal meetings as needed – Follow up and tracking of preventive screening results to ensure the timeliness and completeness of follow-up as specifications and care-pathway Key Interactions:
• Internal Interactions – Clinical lead – Physicians within the facility – Administrative within the facility – Other clinically trained personnel such as paramedics, technicians, nurses, etc
• Patient and Visitor Management: Greet and check in patients, who are often employees or contractors. They verify identity, manage a multi-line phone system, and direct visitors. This is the primary point of contact for anyone entering the clinic
• Appointment and Schedule Management: Book, confirm, and reschedule appointments for medical consultations, pre-employment screenings, drug and alcohol testing, and injury follow-ups. They coordinate with medical staff to optimize the clinic’s workflow
• Medical Records and Data Entry: Maintain and update confidential patient records, including employee medical histories, injury reports, and treatment plans
• Administrative and Clerical Support: Handle a variety of office tasks, such as filing, scanning, and distributing mail. They also manage clinic inventory, ordering medical and office supplies as needed to keep the clinic operational

Requirements:

• Diploma or Degree in Health Care Administration, Public Health, Health Education
• Minimum 2 years’ experience as a patient care coordinator
• Strong customer service skills with a friendly and approachable demeanor
• Excellent communication skills in English
• Ability to multitask and work effectively in a fast-paced environment

Why Join Us:

• Be part of a leading, innovative center with a diverse and professional team
• Competitive salary and growth opportunities
• Professional development opportunities
• Collaborative and supportive team environment