Job Description

We’re Hiring: Patient Experience Officer
Location: Dubai, UAE
Company: Saudi German Hospital Dubai

Are you passionate about creating exceptional patient experiences and ensuring every visitor feels valued and cared for?

Join Saudi German Hospital Dubai as a Patient Experience Officer and play a key role in supporting our patients and resolving their concerns with professionalism and empathy.

🌟 Key Responsibilities:
• Welcome and assist patients, visitors, and families with warmth and professionalism.
• Address inquiries, concerns, and complaints promptly, ensuring effective problem resolution.
• Coordinate with medical and administrative teams to enhance patient satisfaction.
• Monitor and maintain high service standards across the hospital.
• Support initiatives and programs to improve the overall patient journey.

🎓 Requirements:
• Bachelor’s degree in Healthcare Management, Hospitality, or related field.
• Minimum 2 years of experience in a hospital, clinic, or customer service role.
• Excellent communication, conflict resolution, and interpersonal skills.
• Strong ability to handle sensitive situations with empathy and discretion.
• Candidates must be currently available in the UAE.