Job Description

Key Responsibilities:

Operational Compliance

• Timely execution of location audits as per defined schedule
• Adherence to SOPs, regulatory requirements, and licensing standards
• Accuracy and completeness of audit reports

2. Store Quality & Standards

• Evaluation and reporting on cleanliness, merchandising, signage, and display compliance
• Identification and escalation of high-risk quality issues
• Consistency in scoring methodology across visits

3. Issue Resolution & Follow-Up

• Timely closure of non-compliance observations in coordination with store and area teams
• Tracking and documentation of corrective and preventive actions
• Reduction in repeat observations across pharmacy visits

4. Communication & Stakeholder Coordination

• Effective collaboration with operations, facilities, and HR teams
• Clarity and frequency of reporting to management
• Contribution to monthly quality dashboards and reviews

5.Training & Process Improvement

• Support in reinforcing quality standards among pharmacy staff
• Recommendations for SOP or process enhancement based on field observations

Qualification & Experience:

• A bachelor’s or master’s degree in pharmacy from an accredited institution.
• Minimum 2–3 years of experience in retail pharmacy operations, quality assurance, or audit-related roles.
• Strong communication and interpersonal skills, attention to detail, proficiency in pharmacy management software, and a deep understanding of pharmaceutical regulations and medication safety.
• Familiarity with UAE healthcare regulations, licensing requirements, and retail pharmacy standards.
• Effective written and verbal communication skills for reporting findings and coordinating with cross-functional teams
• Proficient in Microsoft Excel, Word, and reporting tools; familiarity with audit checklists and dashboards.
• Strong attention to detail with the ability to identify compliance gaps and recommend practical improvements.