Job Description

JOB PURPOSE

• Carry out nursing care and services to guests according to the Health & Wellness standards.
• Ensure the wellbeing of guests are maintained at all times through thorough intake, monitoring and providing information.
• Support the day to day operations to maintain a smooth running of the department.
• Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example.

GENERAL RESPONSIBILITIES

• Maintain effective communication within the department, develop and maintain effective relationships with colleagues and guests.
• Stay up to date with latest nursing practices and regulations as part of personal development.
• Maintain high level of professionalism and with exceptional level of confidentiality and integrity.
• Promote a friendly, dynamic and collaborative work environment that includes open communication, teamwork, participation, trust, respect, professionalism and fun.
• Have a complete understanding of own role, responsibilities and company expectations.
• Adhere to the company’s policies and procedures, employee guidelines and service standards.
• Work towards exceeding company’s business targets.
• Participate in people and community relations and activities available at the property.
• Provide orientation and training to new staff.
• Attend educational seminars and trainings.
• Take a positive and resourceful approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned

KEY OPERATIONAL RESPONSIBILITIES

• This is a 24h, 7 days a week operational team. Every member of the nursing team is able to work days and nights shifts.
• Be fully trained on the emergency and evacuation procedures.
• Responsible for the day to day organization of the medical section, including liaising with other health professionals in the departments or any contracted medical institution / professional consultant
• Handle initial intake for every arriving guest, including BIA, body measurements and basic health data collection.
• Ensure guests’ records and history are created, maintained up to date with all necessary information for safe operations
• Ensure full confidentiality of guests medical information and only shares with relevant team members
• Provide nursing treatments and services, such as blood draw and colonic hydrotherapy and ensure they are done in compliance with the Health and Wellness standards.
• Carry out medical care and ensure no contraindications for programs and treatments and advise as necessary.
• Make medical bookings and services with external parties as required.
• Prepare the guests prior to nursing treatments, anticipate needs and provide explanation and answer questions.
• Constantly check that guests feel comfortable with the therapy and monitor guests during and after the treatments.
• Continuously monitor guests with medical conditions to ensure that the programs and treatments are suitable and beneficial, and advise other practitioners or departments as necessary.
• Provide information on departmental products, treatments and services accurately and professionally.
• Set-up the treatment and nursing rooms, ensure enough stock of products and equipment is available and in good working condition.
• Clean-up and sanitize the treatment rooms after each treatment to ensure they are ready to receive a new guest.
• Ensure all areas of the department meet the safety, cleanliness and hygienic standards at all times.
• Continuously challenge the operations and procedures and provide suggestions for improvement to the Holistic Team Leader.
• Promote Wellness services to the guests.
• Communicate to management any occurrences involving staff or guests in the department that require particular attention.
• Follow through the daily check lists and have a clear understanding of own tasks.
• Handle guests’ queries and complaints in a prompt and professional manner.
• Prepare and submit reports, such as guest and staff incident, daily revenue summary, subject objective assessment plan and logbook.
• Manage the sanitation of medical tools and ensure the enclave works properly.
• Manage the medicinal dispensary and pharmacy, including stock take and inventory, ordering and dispensing to guests and team members.
• Ensure the Health and Safety regulations regarding medical waste disposal are applied and kept up to date.
• Support the operations and help when needed, as instructed.
• Available for guests as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints.
• Aware of the joint responsibility for safety in and abide strictly by all the safety instructions, especially when operating the machines and equipment.
• Ensure (daily) all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
• Obtain all the relevant information from the previous shift, special guests, tasks to be clarified and to be completed and special events.
• Complete daily checklists of duties, to assure that appropriate reports are filed.
• Document all significant events during the night and share it with respective HOD.
• Ensure accuracy of all numbers reported including statistics.
• Ensure all calculations are tally and all necessary reports are completed before running the night.
• Ensure that all interfaces are running without glitch.

JOB REQUIREMENTS

Qualifications:

• BA/BsC in Nursing or equivalent valid for Saudi Arabia
• First Aid and CPR
• Mental Health and Mentoring
• Fluent in English, Arabic an advantage
• Additional language an advantage

Work Experience:

• Previous experience in similar role, ideally in a health & wellness resort
• Experience educating guests on lifestyle changes and self-care to promote wellness
• Experience in ED department or primary care

Knowledge:

• Colonic hydrotherapy
• IV Therapy
• Nursing care and first aid measures
• Stock taking and Inventory
• Handling of Pharmaceuticals, herbal supplements

Competencies:

• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

Technical Skills:

• Time-Management Skills.
• Attention to Detail.
• Professionalism.
• Critical Thinking Skills.
• Compassion and Empath
• Conduct physical exams
• Take detailed health care histories
• Listen to guests and analyze their physical and emotional needs
• Provide counseling and health care education
• Coordinate care with other health care providers and specialists
• Stay current with advances in health care options, medications, and treatment plans
• Draw blood, IV and perform other health-related testing
• Check a patient’s vital signs

Attitude:

• Positive
• Sensitive
• Friendly and approachable
• Caring and humane
• Resilient
• Empathetic