Job Description

JOB PURPOSE

• Deliver a range of holistic services and therapies to assist guests achieve optimal health and wellness balance in life – body, mind, spirit, and emotions.
• Ensure the treatment rooms have enough stock of linen, are neatly set-up, equipment is available and in good working condition.
• Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example.

GENERAL RESPONSIBILITIES

• Maintain effective communication within the department, develop and maintain effective relationships with colleagues and guests.
• Stay up to date with latest industry trends and best practices.
• Maintain high level of professionalism and an exceptional level of confidentiality and integrity.
• Promote a friendly, dynamic and collaborative work environment that includes, open communication, team work, participation, trust, respect, professionalism and fun.
• Have a complete understanding of own role, responsibilities and company expectations.
• Adhere to the company’s policies and procedures, employee guidelines and service standards.
• Work towards exceeding company’s business targets.
• Participate in staff events and committees within the resort.
• Attend educational seminars and trainings.
• Take a positive and resourceful approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned

KEY OPERATIONAL RESPONSIBILITIES

• Prepare for each appointment, review the guest’s data and anticipate appropriate therapy plan.
• Set-up the treatment room, ensure enough stock of products is available and equipment in good working conditions.
• Welcome and greet guests, discuss and confirm their needs to ensure full understanding of guests’ expectations.
• Listen to the guests and assess treatment fitting needs or health concerns.
• Ensure a clear understanding of the medical conditions and contraindications before proceeding.
• Provide guests with information on the treatments and services, suggest appropriate treatments.
• Deliver holistic treatments and techniques, such as holistic massage, lymphatic drainage, reflexology, reiki, crystal healing, energy balancing, craniosacral therapy etc.
• Confirm that guests feel comfortable with the treatment administered.
• Educate guests on healthy and balanced lifestyle changes and self-care measures.
• Update H&W advisors on the guests’ progress and satisfaction level or any other information that may require follow up.
• Clean-up the treatment rooms after each treatment to ensure they are ready to receive a new guest.
• Ensure guests’ folios are updated after each session.
• Report any guest feedback to management.
• Continuously challenge the operations and procedures and provide suggestions for improvement to the Holistic Health Manager.
• Follow through the daily check lists and have a clear understanding of own tasks.
• Handle guests’ queries or complaints in a prompt, professional manner and report to management.
• Adhere to hygiene standards, health & safety regulations.
• When not booked with guests, be present in the H&W areas or in restaurants to assist operations team with guests relations and care
• Support the operations and help when needed

JOB REQUIREMENTS

Qualifications:

• International Certification in Holistic Healing, Holistic Therapies, or equivalent
• Fluent in English, Arabic is an advantage

Work Experience:

• Previous experience in similar role, ideally in a health & wellness resort
• Experience in assessing and evaluating guests’ overall health and wellness and performing holistic treatments in line with their needs

Knowledge:

• Holistic treatments and healing practices for body, mind and spirit
• Energy work, Watsu, Crystal Healing, Cranio Sacral, Reflexology, Shiatsu, Chi Nei Tsang, Ayurveda and other Holistic therapies
• Spa and beauty therapies
• Mental and emotional health

Competencies:

• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

Technical Skills:

• Understanding of holistic care
• Sense of connection and belonging
• Communication
• Consultation
• Interpersonal savvy
• Customer care and service
• Diagnosis / confirmed treatment skills and applicable license
• Holistic thinking
• Coaching

Attitude:

• Positive
• Sensitive
• Friendly and approachable
• Patient
• Reliable
• Empathetic
• Healthy lifestyle
• Open and avid learner