Job Description

Sell entire range of Personal banking products to potential retail prospects & to maintain strong relationships with existing clients of the bank.
KEY RESULT AREAS
– Achieve monthly sales targets in the financial year.
– Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
– Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
– Maintain and develop relationships with existing customers & companies to enhance cross-sell opportunities.
– Relationship manage a portfolio of approved companies by developing key contacts and relationships.
– Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
– Handling objections with a view to getting the customer to buy or company to transfer payroll.
Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
– Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
– Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
– Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
– Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.
RESPONSIBILITY, KNOWLEDGE, SKILLS AND EXPERIENCE

– Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank
– Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
– Sales profile that require confidence, persistence and good verbal/written Skills
– Knowledge of products, service policies and processes of Retail Banking.
– Graduate any discipline with 3 years+ banking sales experience