1. Excellent Communication Skills: Ability to clearly convey information to customers and technicians.
2. Customer Service Focus: Strong commitment to ensuring customer satisfaction and handling inquiries effectively.
3. Basic Automotive Knowledge: Understanding of automotive systems to assist customers and communicate with technicians.
4. Problem-Solving Skills: Capability to address challenges and find solutions quickly.
5. Organizational Skills: Proficiency in managing multiple tasks and appointments efficiently.
6. Time Management: Ability to prioritize tasks in a fast-paced environment.

1. High School Diploma or GED: Minimum educational requirement.
2. Automotive Service Certification: Preferred for enhanced credibility.
3. Relevant Work Experience: Experience in customer service or automotive settings is advantageous.

Skills

1. Communication Skills: Ability to clearly convey information to customers and technicians.
2. Customer Service Skills: Strong focus on ensuring customer satisfaction and addressing inquiries.
3. Mechanical Aptitude: Basic understanding of automotive mechanics to assist customers effectively.
4. Problem-Solving Skills: Quick thinking to resolve unexpected issues.
5. Organizational Skills: Proficiency in managing multiple tasks and appointments.
6. Mathematical Proficiency: Good math skills for creating estimates and calculating costs.