Eligibility:

• Minimum Bachelor's degree, preferably a Master's, from an HEC-recognized institute/university.

Experience:

• At least 2 years of relevant work experience.

Skills Required:

• Demonstrate strong communication, analytical, and interpersonal skills.
• Exhibit problem-solving abilities and empathy towards customers.
• Maintain keen attention to detail and possess a basic understanding of banking products/services.
• Adopt a customer-centric mindset with proficiency in MS Word and MS Excel.

Responsibilities:

• Act as an ambassador for customers’ voice within the bank
• Handle end to end customer queries and complaints, from lodgment till resolution
• Investigate customer concerns thoroughly and address them in letter and spirit
• Communicate with customers through approved channels i.e. Telephone, email & physical letters
• Comply with bank standards and troubleshooting guides when resolving queries and complaints.
• Contribute towards process improvements by relevant suggestions based on customer expectations.

Department:

• Service Quality Department 

Location:

• Head Office – Karachi

Application Deadline:

• 21st April, 2025