Job Description

Key Responsibilities:

• Oversee daily operations, ensuring efficient workflow, patient satisfaction, and high-quality service delivery.
• Ensure full compliance with DOH regulations, licensing requirements, and all applicable healthcare laws.
• Manage the clinic’s readiness for DOH audits, inspections, and accreditations, ensuring all records, processes, and documentation are in order.
• Recruit, train, and manage clinic staff. Conduct regular performance reviews, set staff schedules, and ensure staff adhere to clinic policies and healthcare standards.
• Develop and manage clinic budgets, ensuring effective use of resources while maintaining quality care.
• Oversee patient management, ensuring smooth scheduling, timely care, and excellent customer service.
• Ensure the clinic is well-equipped with medical supplies and office materials, within budget limits.
• Act as a liaison between the clinic and DOH, insurance providers, and other external agencies as necessary.
• Develop, update, and implement clinic policies and procedures, ensuring compliance with all health and safety guidelines.
• Address patient complaints and resolve any issues or concerns efficiently and professionally.
• Stay updated on the latest healthcare regulations, industry trends, and DOH guidelines to ensure ongoing clinic compliance and improvements.

Qualifications & Experience:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master’s degree preferred).
• At least 5 years of experience in healthcare management, with a minimum of 2 years in a leadership role within a healthcare facility.
• Deep knowledge of DOH regulations, healthcare audits, accreditation processes, and UAE healthcare laws.
• Proven experience managing clinic operations, including staff, patient services, and budgeting.
• Strong understanding of medical office operations, including appointment scheduling, staff coordination, and inventory management.
• Experience in preparing and managing DOH audits and inspections.
• Familiarity with healthcare management software and proficiency in MS Office (Excel, Word, PowerPoint).
• Fluent in English (Arabic proficiency is preferred but not required)
• Strong leadership, organizational, and problem-solving skills.

Key Skills:

• Expertise in DOH compliance, healthcare audits, and regulations.
• Excellent team management and staff development abilities.
• Strong communication and interpersonal skills.
• Ability to manage healthcare documentation and facility compliance.
• Knowledge of budgeting and financial management in healthcare settings.
• High attention to detail and a focus on patient safety and quality care.
• Ability to thrive in a fast-paced healthcare environment.

Benefits:

• Competitive salary based on experience.
• Medical Health insurance
• Annual leave and public holidays in line with UAE labor law.
• Professional development opportunities and training.
• A supportive and collaborative work environment.
• Opportunity to work with a team of dedicated healthcare professionals.