Job Description

Reem Hospital is seeking a professional Call Center Executive to join our team. The ideal candidate will be responsible for ensuring a seamless patient experience, from booking appointments to resolving queries. You will play an essential role in providing clear communication, accurate information, and excellent service, supporting patients throughout their journey.

Key Responsibilities:

Technical Responsibilities:

• Book appointments accurately and handle rescheduling requests.
• Ensure correct patient information entry and avoid duplicate files.
• Educate patients about the booking process and required documents.
• Provide relevant insurance forms and assist with mobile app registrations.
• Follow up on online appointment requests and patient queries.
• Meet KPIs and participate in relevant training.
• Make outbound calls for campaigns and projects.

Service Responsibilities:

• Communicate next steps and provide clear information about services.
• Collaborate with the Patient Experience Department for seamless patient care.
• Ensure excellent service and reduce no-shows through confirmation calls.
• Update patients on potential delays and reschedule appointments if necessary.
• Handle patient complaints and escalate when needed.
• Promote hospital products and services as requested.
• Attend training and support patient flow in clinics.

Other Responsibilities:

• Perform additional tasks as assigned by the Call Center Supervisor
• Ensure compliance with hospital policies and procedures.
• Promote positive customer relations aligned with hospital goals.
• Maintain patient rights and responsibilities.