Job Description

Key Responsibilities

1. HR Operations Management:

• Oversee the end-to-end HR operations lifecycle, including onboarding, employee data management, offboarding, and documentation.

• Ensure the accurate and timely preparation of employment contracts, letters, visa documentation, and employee files in compliance with UAE laws.

• Manage employee visa processes and other formalities in coordination with PRO and relevant authorities.

• Develop and optimize Standard Operating Procedures (SOPs) to ensure efficiency, compliance, and consistency in service delivery.

• Maintain and audit personnel records, ensuring data accuracy and confidentiality in both digital and physical formats.

2. Compliance and Policy Management:

• Ensure full compliance with UAE Labour Law, WPS regulations and internal policies.

• Keep abreast of changes in labor legislation and update HR policies, employment contracts, and the employee handbook accordingly.

• Support audits, inspections, and internal reviews by preparing and maintaining required HR documentation and reports.

• Promote awareness and understanding of HR policies across the organization through clear communication and guidance.

3. Payroll and Benefits Administration:

• Work closely with the Finance team to ensure timely and accurate processing of monthly payroll, including attendance, salary inputs, allowances, deductions, leave encashments, gratuity, and end-of-service benefits.

• Ensure WPS compliance and accurate submission of salary files in accordance with UAE regulatory standards.

• Manage employee benefits programs including health insurance, air ticket entitlements, leave management, and other company-provided perks.

• Resolve employee queries related to compensation, payroll discrepancies, reimbursements, and benefits.

4. HR Systems and Reporting:

• Administer and maintain HRIS platforms to ensure system reliability, data integrity, and user accessibility.

• Generate and present periodic HR reports and dashboards on key metrics such as headcount, turnover, leave trends, attrition, and compliance.

• Utilize data analytics to identify trends and support strategic planning and decision-making by Head of HR.

• Drive automation of manual HR processes and support implementation of new HR technologies.

5. Employee Relations and HR Support:

• Act as a point of contact for managers and employees for policy interpretation, HR process guidance, and day-to-day operational queries.

• Manage employee relations matters including grievances, disciplinary actions, warnings, and conflict resolution, in coordination with Head of HR.

• Ensure fair and consistent application of policies and procedures across all levels of the organization.

• Foster a positive, inclusive, and respectful workplace environment through proactive engagement.

6. Employee Engagement and Experience:

• Collaborate with the Head of HR to conceptualize, plan, and execute employee engagement programs that promote morale, retention, and culture.

• Lead initiatives such as recognition programs, wellness activities and team-building events.

• Analyze employee feedback and engagement survey results to identify opportunities for improvement and develop targeted action plans.

• Act as a trusted advisor and escalation point for employee concerns, providing timely and empathetic support.

7. Learning & Development:

• Support the implementation of L&D strategies in collaboration with Head of HR.

• Coordinate training needs analysis, maintain training calendars, and facilitate logistics for internal and external learning programs.

• Track employee training records, certifications, and learning programs.

• Monitor and report on L&D metrics such as training participation, feedback, and outcomes.

• Help promote a culture of continuous learning and professional development across the organization.

8. Team Leadership and Cross-functional Collaboration

• Lead, coach, and develop the HR operations team, setting performance goals and fostering a culture of accountability and service excellence.

• Promote knowledge sharing, continuous improvement, and a collaborative team environment.

• Act as a key liaison between HR operations and cross-functional departments such as Finance, IT, Administration, and Talent Acquisition.

• Champion and support organizational initiatives related to employee experience, culture, and operational alignment.

Qualifications

Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

Experience:

5+ years of experience in HR

Proven leadership experience managing teams and driving operational excellence.

Technical Skills:

Proficiency in HRIS platforms (e.g., Zoho) desirable

Strong Excel and data analysis skills.

Knowledge: In-depth understanding of labor laws, HR policies, and compliance requirements.

Soft Skills:

Exceptional organizational and problem-solving skills.

Strong interpersonal and communication skills.

Ability to manage multiple priorities and meet deadlines.

Experience in a fast-paced or multinational environment.

What We Offer:

A collaborative and dynamic work environment.

Opportunities for professional growth and development.

Competitive compensation and benefits package