Job Description
King’s College Hospital Jobs Dubai
King’s College Hospital Dubai is a premier British healthcare institution delivering world-class medical services in the heart of the United Arab Emirates. Established as part of the King’s College Hospital London network, it brings over 180 years of medical excellence and expertise from the UK’s National Health Service (NHS) to the Middle East.
King’s College Hospital London – Dubai is seeking a professional and customer-focused Call Centre Agent (Locum) to support our patient services team. This temporary role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.
About King’s:
As part of the prestigious King’s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.
Role Overview:
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Assist patients with appointment scheduling, service information, and follow-ups.
- Handle patient inquiries and direct calls to appropriate departments.
- Maintain accurate records of calls and patient interactions.
- Ensure confidentiality and compliance with hospital policies.
- Support peak periods and special campaigns as needed.
Requirements:
- Previous experience in a call centre or customer service role (healthcare experience preferred).
- Excellent verbal communication and listening skills.
- Proficiency in using call centre software and CRM systems.
- Ability to multitask and remain calm under pressure.
- Fluent in English; Arabic or other languages are a plus.
- Availability for flexible shifts during the locum period.
